YASSOMA2020-2023
Burkina Faso
How might we improve health providers' motivation to communicate better with each other and with their customers, and provide high-quality Family Planning counseling and services?
YASSOMA is a set of tools designed to boost the motivation of Family Planning health providers, by improving empathy and communication within their team, and relations with their clients during the consultation.
YASSOMA contains 3 complementary kits, acting throughout the service delivery:
1/ A Launch Kit to promote YASSOMA, train health centers, and durably support Family Planning providers throughout the use of the tools.
2/ An Empathy Kit, enabling agents to learn and practice empathy before and during consultations.
3/ A Satisfaction Kit that gathers the opinions of all those involved in counseling (Family Planning clients, providers, supervisors) to assess the evolution of service quality and set targets for support and improvement.
process
1. Literature review
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2. Intent validation
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3. Research
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4. Co-creation & capacity building
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5. Prototyping & testings
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6. Pilot & evaluation
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7. Promotion
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8. Implementation
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1. Literature review 〰️ 2. Intent validation 〰️ 3. Research 〰️ 4. Co-creation & capacity building 〰️ 5. Prototyping & testings 〰️ 6. Pilot & evaluation 〰️ 7. Promotion 〰️ 8. Implementation 〰️
Scalable interventions for Family Planning services in public & private health centers
final DELIverables
role
Project lead
USAID, in collaboration with Johns Hopkins Center for Communication Programs and Save the Children
Clients & partners
RELATED WORK
Process documentation and web-design for this project and connected teams : link
“FP provider behavior change tools to respond to regional and country-specific challenges identified to offer quality FP services” publication (author of the 2nd article) : link
